After passing the border control at the checkpoint “Narva-Ivangorod” in Ivangorod, a Lux Express bus will be waiting for you.
The stop is located in the parking lot at the Ivangorod bus station, Gospitalnaya Street, 2. Travel time from the border crossing to the stop is about 12 minutes on foot. Buses are waiting for passengers at the indicated location.
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What to do if you are delayed at the border?
We understand that the actual border crossing time may sometimes differ from the time indicated on your ticket. For our part, we do our best to ensure that passengers can reach their destination. Buses wait for passengers as long as possible. Before departure, the bus driver checks the passenger list and contacts those who are absent. The driver also checks the information with the border authorities and acts according to the information received.
Sometimes border guards may detain a passenger for additional checks. In such a case, the passenger shall proceed as follows:
- After passing through border and customs procedures, the passenger can board another bus free of charge, if there are seats available. This can be a Lux Express bus or another carrier traveling on the same route.
- You do NOT need to buy a new ticket. For boarding it is enough to show the driver your originally purchased ticket for the route.
- We also recommend that after passing the border you contact the customer service by phone +372 680 0909, which answers daily 24/7 in Estonian, English and Russian. Or by phone + 7 (812) 424 70 89, daily from 09:00 to 18:00 in Russian and English.
Note that when purchasing tickets on the website there may be different connection times. We recommend you to choose routes with a 30-minute connection time. These are the routes that were previously operated without a connection (before the road border crossing Ivangorod was closed for reconstruction).
The connection 30 minutes is a notional time, and in fact there is more time built in to go through border procedures.
NB! Buy tickets for the full route (e.g. St. Petersburg - Tallinn or St. Petersburg - Riga) on our official website. This ensures your guaranteed travel and the right to board another carrier's bus without paying extra.
Contact information
- Official websites for purchase:
Payment in RUB by Russian bank cards: luxexpress.com.ru
Payment in EUR by cards of foreign banks: luxexpress.eu/ru/
- Customer Service:
+7 (812) 424 70 89 (open daily from 09:00 to 18:00 Moscow time, support in Russian and English languages).
+372 680 0909 (24/7 support, languages: Estonian, English, Russian).
E-mail: info@luxexpress.eu
More information here